OUR GUARANTEE

Wedding Cakes by Design LLC promises to provide you with the best personal service possible. It is our wish that by choosing us, we can be an important part of your special event. It is always our goal to create a cake of your dreams. We guarantee that your cake is hand-made from scratch with high quality ingredients, and all work shall be completed in a professional and sanitary manner. Wedding Cakes by Design, LLC agrees to deliver the cake as agreed upon and on time. The customer agrees to pay Wedding Cakes by Design, LLC for the production, delivery and set up of the cake, unless this is a pick-up cake. Let it be known Wedding Cakes by Design, LLC is a cottage home baker with a baking studio separate from the private home.

CAKE CHANGES

Minor changes to your cake can be made up to one (1) month (30 days) prior to your event at no additional cost to you. We will not make any more free changes to your cake after three minor changes have occurred. After the third free minor change there is a charge of $50 (pre-paid) for each change thereafter. Should you want a major change to your cake, a face-to-face design session needs to be held at our bakery in the Wisconsin Dells. The charge for this two-hour session is $50 for each major change plus $50 per hour after the two (2) hours. We can only make another scheduled appointment if there is an open spot in our schedule. Changes to your cake may affect the price of your cake. The $50 must be prepaid before a date will be scheduled.

The date of the final payment is due thirty (30) days in advance of the reserved date which is also the final date to make any more changes to the cake or the number of serving required, and/or the flavors of the cake. Changes to the cake must be made in writing by the customer. This change must be signed by both the customer on the signature line and Wedding Cakes by Design, LLC. Verbal comments, phone calls, text messages, e-mails, etc. do not constitute sufficient notification. Once the final payment is due and/or paid, the order cannot and will not be adjusted for a smaller guest count. If unexpectantly more servings than the main cake will provide are needed, we may be able to add another tier to your cake or make a kitchen cake to match the main cake in terms of layers, flavors, and filling, if our availability permits and must be ordered at least fifteen (15) days before the event. The tiered cake(s) or the kitchen cake’s cost must be paid in full online, by cash, or by Venmo within forty-eight (48) hours of the time the cake(s) is ordered. Wedding Cakes by Design, LLC shall be the sole arbiter as to what constitutes a reasonable change and reserves the right to refuse those changes deemed unreasonable. All changes are subject to availability.

25% NONREFUNDABLE RETAINER

A 25% non-refundable retainer is required to place your order and to lock in your event’s date. The 25% non-refundable retainer is from the total cost of your cake. Upon signing this contract, the 25% non-refundable retainer is due.

RUSH ORDERS

It is considered a rush order if the cake ordered is less than 15 days before the event. When this order is accepted and the order is written in our book, then, full payment for everything must be paid at that time, plus a one (1) time rush fee of $50 per cake tier at the signing of this cake contract.

FINAL PAYMENT DUE DATE

All monies owed Wedding Cakes by Design, LLC are to be paid in full no later than one (1) month (30 days) prior to the event. Failure to make your final payment will result in ceased work without breach of contract, the order will be considered canceled, and NO refund will be given. Final payment of all monies owed to Wedding Cakes by Design, LLC are still due if you cancel your order one (1) month (30 days) or closer to your event date. Prompt payment ensures your cake will be produced and ready for delivery or pick up as scheduled. Please call us immediately should you need to at: (608) 432-2052.

EXTRA PAYMENTS & TIPS

Wedding Cakes by Design, LLC will not accept extra money to help you pay another vendor or person. We are not event planners. Tips, however, are greatly appreciated for the cake artist and the delivery driver.

NONPAYMENT

The 25% non-refundable retainer is due upon signing this contract. Your event date is NOT reserved until this contract is returned and signed with the 25% non-refundable retainer fee paid. Once this is done, your event date is locked in. Final payment for your cake and any add-ons must be paid in full one (1) month (30 days) prior to your event. If there is no final payment when due, we will make attempts to contact you and those you have listed in this contract. We are willing to discuss your non-payment due with you. If there is no communication, this contract becomes null and void, and your order is canceled. All monies paid are forfeited. You are now in breach of this contract. Should you be late with your final payment a $50 fee will be assessed to your final payment due. Please contact us as we will work with you when possible. Call us at 608-432-2052. If the customer, (You), fails to pay Wedding Cakes by Design, LLC all or part of the amount due, and collection procedures are initiated, the customer will be responsible for Wedding Cakes by Design’s, LLC reasonable court and attorney fees and costs, including any appeals, etc. The courthouse action shall be held in Adams County, Wisconsin. Adams County Circuit Court, 401 Adams St, Friendship, WI 53934. As necessary, Wedding Cakes by Design, LLC will pursue legal action for reimbursement of said fees and cost. If Wedding Cakes by Design, LLC is found to be at fault, Wedding Cakes by Design, LLC is only liable for 25% of the cost of the cake (if the 25% was originally paid), and any rental fees paid, if rentals are returned in useable condition as they were received. Wedding Cakes by Design, LLC is not liable for any emotional issues due to failure on our part in “ruining” the event.

FORMS OF PAYMENT ACCEPTED

Cash, online payments, and Venmo. Note: To make your final payment easier, you can make monthly payments until it is paid of . Call us to discuss this at: (608) 432-2052.

SALES TAX

Sales tax at 5.5% is due only on rentals, mileage, etc. that are not food products like your cake. The state of Wisconsin has a sales tax of 5% and each county has a .5% sales tax for a total of 5.5% (except for Milwaukee, theirs is 9%). Wedding Cakes by Design, LLC is required to collect these taxes on non-food items.

CANCELLATION POLICY

We understand that things in life change. In the event of a cancellation, it must be in writing by you, the undersigned customer. The 25% non-refundable retainer will not be returned. If the cancellation is requested one (1) month (30 days) prior to your event, full payment is expected except for any rentals, add-ons, and mileage. If you need to change the date, we may be able to assist you. Your cake and monies paid can be rolled over to the new date, if the new date is available on our calendar of events. The new date must be within one (1) year. Call us, Wedding Cakes by Design, LLC, immediately at (608) 432-2052 to discuss options.

CAKE IDEAS

Please attach a photograph, drawing, or other replicas of cakes you may desire for your event to an e-mail and email them to admin@weddingcakesbydesign.com. Feel free to email the completed cake contract also, except, do not sign the contract until we ae together.

COPYRIGHT LAWS

Please note due to copyright laws, Wedding Cakes by Design, LLC will not exactly copy another designer’s cake. This is why your design consultation is so important to attend in person. That way we will design your dream cake. A one of a kind. Just for you. Together we will pick and choose parts of the cake pictures or drawings you have provided to see what is most important to you. Our cake artist is most likely able to place it on your cake in a very pleasing way. We have three books of cake ideas for you to look through should you not know what you want your cake to look like. These pictures are from Pinterest. There are 200 or more cakes in each book.

MEDIA

Wedding Cakes by Design, LLC reserves the right to use any and all photographs that the cake appears in for promotion without compensation to you or your family, photographer, or venue. Said cake can appear for our advertising purposes, on our website, blog, or placed in our portfolio, etc. Additionally, the signing of this contract shall constitute both a model release and a publication release regarding any use of the aforementioned photographs and videos by any means of publication or reproduction for any editorial, advertising, and/or promotional use.

EXCLUSIVITY CLAUSE

Wedding Cakes by Design, LLC provides the highest quality cakes and desserts. To protect our reputation and as a matter of liability insurance requirements, Wedding Cakes by Design, LLC will be the sole provider of all cakes, cupcakes, muffins, cookies, brownies, any form of pastries or desserts, and/or confections, etc. Customer agrees to exclusively use Wedding Cakes by Design’s, LLC tiered cakes, kitchen cakes, or any other type of dessert. This means no family, friends, caterer, or guest, etc. may bring in any desserts to serve the guest at your event. Specifically prohibited are any foods supplied from any licensed retail baker/bakery, other cottage bakers, in-store bakery departments of grocery food stores or others like them, such as, club warehouses, like, Sams Club, Costco, Walmart, etc. If another source or individual other than Wedding Cakes by Design, LLC provides any prohibited desserts, Wedding Cakes by Design, LLC will NOT deliver the cake, and any monies paid will be forfeited. The undeliverable cake will be disposed of at Wedding Cakes by Design, LLC discretion. No matter the person who brings in additional sweet food, places you, the customer, in breach of this contract and may be subject to the laws of contract breaches.

COLOR MATCHING

Color matching to a swatch or ribbon, etc. may not necessarily match exactly due to the under tones of colors. Every attempt will be made to match the color of your choice. Wedding Cakes by Design, LLC is NOT liable should the colors not exactly match. It is suggested, if you want the flowers to match the wedding party, it is respectfully suggested that you get extra flowers for what you want on your cake from the same supplier of your flowers. Please see the section on flowers.

CUTTING OR SERVING THE CAKE

Plain and simple, Wedding Cakes by Design, LLC does NOT cut the cake or serve it during your event. You will need to assign this to a friend or family member, co-worker, etc. They generally will be excited to assist you with this task. And they will not charge you to do this. Wedding Cakes by Design’s, LLC contracted services to you end after we deliver and set up your cake in satisfactory condition (or it is picked up by you from our bakery located in the Wisconsin Dells).

CAKE SERVING SIZE

The industry standard for event cake slices is measured as 1”x 2”. (1” inch wide x 2 inches long). In your folder you have a picture of how to properly cut your cake. Please show this picture to whoever is assigned to cut the cake, so you do not run out of cake.

CAKE SHORTAGE

Cake shortage can be due to cutting the cake slices larger than 1”x 2” or because more guests are at the event than planned for. Wedding Cakes by Design, LLC is not liable for the cake shortage. The number of actual servings created during actual service of the cake cannot be guaranteed as methods of slicing cake servings larger than the industry standard listed above.

EXCESSIVE LEFTOVER CAKE

Any leftover cake is great to have for any gatherings that evening or for the next day or two. Leftover cake can also be placed in single serving cake favor boxes. Many guests love to be able to take a slice of cake home with them. You are responsible for providing these little boxes. Leftover cake is also great to serve your guest when you open your gifts.

NON-EDIBLES ON\IN THE CAKE

You, the customer, assumes full responsibility for making sure all nonedible items in or on the cake are removed before cutting and serving the cake. Decor that is nonedible can be, but is not limited to, any flowers, such as, sugar flowers, wafer paper flowers, buttercream flowers, chocolate flowers, fresh flowers, or silk flowers. These are nonedible as they may contain plastic flower stamens, or a wire for added strength and flexibility to achieve a more natural look.

DO NOT EAT ANY OTHER nonedible decor, such as but not limited to, pearls, brooches, crowns, jewelry, feathers, etc. If you are unsure if an item is edible or not, DO NOT eat it. Do not give trinkets or décor of any kind to children of any age.

CAKE TOPPER OR ORNAMENTS

If you’d like, we can make you a flower topper for your cake. If you plan to place a heavy item on your cake, you will need to inform us so we can prepare for it with added structural strength. However, some items can still be too heavy to place on your cake, even if there is extra support. When we do the set-up, we will attempt to place your item on your cake. If we feel it is too heavy and will do damage to your cake, we will not put it on your cake. We will place it next to your cake. Wedding Cakes by Design, LLC is not liable for any damage to the cake by placing your heavy item on the cake. If your cake topper or other items become broken, Wedding Cakes by Design, LLC will not be held liable. Every care is taken not to cause any damage to any of your items.

TOP-TIER PRESERVATION

If you’d like to preserve the top tier of your cake for another day, it can be preserved in your freezer. How to preserve your cake for a year: Freeze the cake by itself for about an hour. Then wrap it twice with saran wrap (plastic wrap) to keep the air out. Place the cake in a cardboard box and seal the cardboard box. Then, wrap the cardboard box in saran wrap (plastic wrap), twice. This seals out air from getting into your cardboard box. The air will give you freezer burn or a bad taste to your top tier or leftover cake. Store in the freezer until needed. To defrost the cake, unwrap your cake as soon as you can without damaging the décor. Then, place it back in the cardboard box and seal it. It is best to place the sealed cardboard box in the refrigerator overnight. Bring the cake box out of the refrigerator and place the unopened cardboard box on the counter 30 – 60 minutes before you’d like to serve it. Note: Placing the cake in a cardboard box helps to prevent condensation on your cake. Enjoy

FLOWERS & FOLIAGE

Wedding Cakes by Design, LLC is more than happy to decorate your customized cake with fresh flowers. Your florist must have the flowers delivered to the venue prior to our two (2) hour setup time. They need to be placed on the sturdy (doesn’t rock either), decorated, and level cake table, so we know which flowers we are to use. We will not accept any other flowers such as, the bridal or bridesmaids’ bouquets, boutonnieres, corsages, church or venue flowers, etc. If the flowers have not arrived by the time the cake is delivered and set up, we will begin calling people on your contact list starting with the florist. We will wait one (1) to two (2) hours for your flowers at a fee of $75 per hour. This fee is due immediately whether the florist shows up or not. If fresh flowers are to be used on your cake, you must let your florist know the flowers are going on an edible cake as there are many beautiful toxic or poisonous flowers easily available. Wedding Cakes by Design, LLC is not a florist. The florist will know what is and isn’t safe. We will not take the responsibility of making the flower choice decisions. Please do not provide flowers from any grocery store, Sam’s Club, Costco, Walmart, Kwik Trip, Walgreens (or similar places). These flowers are not edible as they easily have chemicals on them. Chemically treated flowers or toxic flowers will make your guest ill. If the flowers are from a florist, we will place your flowers on the cake as per the drawing or photograph. Under no circumstances, the florist nor any other person other than Wedding Cakes by Design, LLC is allowed to place the flowers on the cake as per our drawing. Please inform your florist, family members, co-workers or friends we will handle this.

The customer acknowledges that fresh flowers are not a food product, and they may contain pesticides, insects, or other contaminants, and that some flowers and foliage are in fact toxic. If your cake has a fresh flower topper or sprays on it, your florist is responsible for making these and leaving them on your cake table for us to place on your cake. Wedding Cakes by Design’s, LLC cake artist will make the gum paste flowers, chocolate flowers, buttercream flowers, or wafer paper flowers and place them on your cake. We will also purchase your silk flowers (you will provide us with $100 for the flowers and you will reimburse us the cost of the flowers if the cost is more than $100), plus $50 for up to three (3) hours searching for the best available silk flowers, plus $40 per hour after that for our time should we have to search longer for the prefer flowers for your cake. The $150 is to be prepaid before we go in search of the perfect silk flowers for you. We will generally not use silk flowers from the customer as many people tend to buy the cheap plastic ones, thus making our cake look unpleasant and making your photos look cheap and undesirable. Note: Additionally, you will be responsible for providing directions to your florist to the venue and the date and time the flowers need to be delivered. This is not our responsibility. Your florist will want to know the tier measurements and what the cake is going to look like. Please provide a copy of this information to them. Wedding Cakes by Design, LLC is not liable for the delivered appearance or damage to your flowers provided by your florist.

RENTALS

We may have an item you wish to borrow on hand or are able to obtain said item for you. Borrowing an item from us is called a rental. Some items that we cannot rent out are our cake dummies, cake toppers or ornaments, candles, flowers, fabric, etc. If your cake requires columns, stands, fountains, support systems, or other specialized equipment, a deposit equal to the total replacement cost of the equipment will be collected upon rental of item(s). The deposit will be held until all equipment is returned in the original condition given to you NO later than the 48 hours after your event. All equipment must be returned in person and NOT mailed, shipped, or “dropped off”. Failure to return the equipment after the event will result in forfeiture of the deposit even if the equipment is eventually returned. Wedding Cakes by Design, LLC shall have the final decision on the condition of the returned items. If there are any chips, scratches, cracks or any missing items, etc. the item(s) replacement cost will be deducted from your deposit. The rental cost for each item is 20% of its replacement cost plus 3% for sterilization of each item rented (not per column), after the item(s) are returned for a total of 23%. A $25 late fee will be assigned for each day rentals are not returned as promised, until we reach your deposit. Should we have to replace an item due to it not being returned or returned broken or damaged, you will be charged the actual cost of the item along with sales taxes, shipping and handling, or other charges, plus a $25 administrative fee. If items are not returned clean, you will be assessed a $75 cleaning fee. We give it to you clean and expect you to return it clean and in the same manner you received it.

Fake Cakes (DUMMY CAKES)

A lot of brides think having a faux or “dummy” cake, a kitchen cake or cupcakes will save money. This is not true. A faux cake can cost more to produce than a real cake. Sometimes a bride would like a large cake but will not have enough guest to eat it will place faux cakes in her tiered cakes to get the height she desires. Dummy cakes will appear to look the same as the real cakes.

CAKE TABLE

The cake table should already be set up and have its tablecloth in position and fully decorated (table skirt, flowers, lights, etc.) before delivery of your cake (be sure the tablecloth is ironed). We are not decorators and will not decorate the cake table or around the cake table. The table itself needs to be placed where it is going to stay until after the cake cutting ceremony. Wedding Cakes by Design’s, LLC staff will not move it unless it is sitting in the middle of the room where people walking around can bump the table and damage your cake or it is placed directly in front of a window where the sun’s rays can melt your cake. It is your responsibility that the table be level, strong, sturdy, and have a flat display surface capable of holding the weight of the cake without wobbling, leaning or tilting, collapsing, and does not rock, (tiered cakes can weigh over 150 pounds, depending on the number of tiers). The cake table should not be displayed in an area that is subject to vibrations, regardless of source, including but not limited to, being near the dance floor, DJ, near loudspeakers, near high traffic walk areas, or under hot lights. We suggest for the safety of your cake that the table be placed against a wall or the side of the tent. It should NOT be placed in front of a window or in the sun or the sun's path for the day. The sun will damage and melt your cake, even in the winter months. Wedding Cakes by Design, LLC is NOT liable for any damage to your cake after it is set up. Note: Cool or winter months can still cause damage to your cake from heat. With this in mind, do not place your cake over, under, or near a heat register, near portable heaters, massive lighting systems, large display of candles, etc. It is best to have the heat turned off until after the cake cutting and photographs have been taken. Once the cake has been set in place the cake or the table must NOT be moved until after the cake cutting ceremony and pictures are taken. Wedding Cakes by Design, LLC will come two (2) to three (3) hours before the start of your event. Cake must be placed in a cool to cold area of the venue.

DELIVERY SET-UP

Wedding Cakes by Design, LLC will gladly deliver and set up your cake at the venue of your choice. (Single layered cakes should be picked up by you or another assigned person). Wedding Cakes by Design, LLC will deliver up to 25 miles at no charge. A charge for the cake set up will be determined on the complexly of the cake. After the first 25 miles, a mileage flat fee of $65 is accessed from our bakery in the Wisconsin Dells, to your venue, then back to our bakery in the Wisconsin Dells. Wedding Cakes by Design, LLC will deliver as far as 125 or so miles from our bakery. Miles are figured from Apple Maps, MapQuest or Goggle maps. Delivery and other fees will be added to the final amount due on your cake and must be paid before delivery of said cake.

After the cake is set up, the cake release form called The Verification of Acceptance Disclaimer must be signed acknowledging that the cake has been delivered and set up in satisfactory condition. This form may be signed by anyone. Furthermore, Wedding Cakes by Design, LLC will take a photograph of the cake after it is set up to show it was delivered as specified and was in satisfactory condition upon delivery. This photograph will constitute legal proof of Wedding Cakes by Design, LLC having fulfilled its contractual obligations with respect to design, construction, and delivery of the cake. Your cake should be placed in the refrigerator if it is to sit out longer than 60 minutes as the frosting may start to melt and possibly fall off the cake. Most deliveries are on Saturdays; however, we will deliver your cake any day of the week as per your wish. Late in the day deliveries, after 4:00 pm will incur a fee of $50. Holiday deliveries will incur a $75 charge. Should the date, time, or location of the event change, the customer must notify Wedding Cakes by Design, LLC immediately. We will not be responsible for the cake being set up at the original venue or is late due to changes on the customer’s part not making it clear of the changes at least forty-eight (48) hours in advance of the originally scheduled delivery date and time. A delay in transit shall not constitute grounds for a discount, refund, or any other compensation to the customer.

THE VENUE

We will require access to the venue at least two (2) hours or more (depending on the style of your cake, it may be longer) before your event's start time. It is the customer’s, (You) responsibility to make sure the building air conditioner is programed on high for at least sixty (60) minutes prior to our arrival to cool down the area where your cake will be displayed. Heat or a warm room is guaranteed to cause damage to your cake and Wedding Cakes by Design, LLC is NOT liable if the room is not cool. If the heat is on, ask the venue to turn it off until after your cake cutting ceremony and pictures. Should no one be there to unlock the doors to let us in, we will wait NO LONGER than one (1) or two (2) hours, depending on our schedule. For these hours we must keep the car running with the air conditioner on high. A service fee of $75 per hour will be expected before we hand over your cake. After two (2) hours, we and your cake are heading back to our bakery in the Wisconsin Dells. Before we do this, we will attempt to contact the venue, you, and everyone else in your contract. We DO NOT want to leave with your cake. If we leave and must come back, the charge is steep at $150 service fee plus $75 per hour with a two (2) hour minimum. This $300 must be paid before the cake will be delivered and in cash or Venmo. Please make sure someone is there to let us in the venue.

DIRECTIONS TO VENUE

The customer must provide us with clear written directions to the venue from our bakery in the Wisconsin Dells. Customer will inform Wedding Cakes by Design, LLC of any adverse conditions, and obstacles that may hinder the delivery and affect the quality of the finished cake. Such obstacles may be rough road conditions (bumpy roads, gravel roads, dirt or grass roads, construction, potholes, normal heavy traffic, etc.), heavy foot traffic of people for parades, 5k runs, protesting, etc. These events need to be listed in the instructions as well. These issues will affect the delivery and the quality of your cake. Wedding Cakes by Design, LLC will not be liable if we are late due to your instructions or for any cake damage. We do not use a GPS. We have found it to be to be unreliable on several deliveries. Please tell us where to park our car for your delivery at the venue. If you or you elect a representative to pick up and set up the cake, you assume full liability and responsibility for the condition of the cake once the cake leaves our possession. For picking up the cake, please sign the Cake Pick-Up form.

CAKE DAMAGE AT THE VENUE

Wedding Cakes by Design, LLC is NOT liable for any damage to your cake during setup and/or after setting up the cake if a venue staff member, waitstaff member, the caterer’s staff, videographer, photographer, any performance personnel, DJ, band, or any musical groups, an animal, a guest of the event, family or friends, or children, or any other person not employed by Wedding Cakes by Design, LLC etc. cause the damage. Damage also includes but not limited to, touching, poking, dragging finger in the buttercream, etc. It is the customer’s responsibility to provide a clear environment and to be sure the walkways are clear of chairs, ladders, people, animals, children and/or their toys, etc. so our staff does not trip and fall over them and then drop your cake. The customer (You) assumes full responsibility for the cake once set up at the venue. Customer agrees to indemnify and hold Wedding Cakes by Design, LLC harmless from and against all bodily injury, property damage, or consequential damages. Should we have to return to repair damage to your cake after we have set it up and left, there is a return service fee of $150, plus mileage at .65 per mile, and $75 per hour (after the first hour). This $150, mileage and hourly rate must be paid before any work commences. This fee is to be paid in cash or by Venmo. It is understood there is NO guarantee the damage can be fixed. Payment for the return is still due no matter how the end cake looks. We will put all our skills into repairing your cake. We carry with us an emergency cake repair kit designed just for your cake.

PROBLEMS OR ISSUES

Please contact us at (608) 432-2052 immediately should there be any issues with your cake. Please do not post the problem\issue on social media before we have had a chance to find a solution. Please send us a picture of the problem right away. Do not eat the cake but return it to us in the same condition we sent it to you if you desire some form of a refund. Eating the cake is not permitted as this shows you fed your guest the cake. We cannot and will not provide a refund of any kind for product eaten, whether partially or in whole. Do not place the cake in a trash bag. We need to see what the issue is, and we ask for you to bring it back to us in the Wisconsin Dells as we delivered it to you (put together). Cake not returned as it was given to you, or it is eaten will not receive any form of discount or refund, or a gift card. All refunds are given within fifteen (15) days, if approved. If the problem is from melting, there will be NO refund. The cake should have remained in the refrigerator until serving. NO refunds will be given for cakes picked up and transferred by the customer or their assigned delivery person. This is because we do not know how the cake was treated during the transfer to your venue. Wedding Cakes by Design, LLC is not liable for any damage including but not limited to, cake spoilage or icing melting or frosting falling off the cake which may occur from not being placed in the refrigerator immediately upon reaching the venue. This is due to the heat in the room or outside.

Unannounced Visits

Unannounced visits to the cake artist’s home are not permitted without an appointment. This includes returning rented products, an appointment is required. The house door remains locked all day. If you are a no-show or are late, at the time appointed, we may not be home when you arrive late. If we are not home when you finally arrive, DO NOT leave any rented items on the porch or by the door. This is unacceptable. You will need to make another appointment before the 48-hour cutoff time, especially if you are late returning anything you rented from us.

NO SHOW/LATE

If you have scheduled an appointment and you do not show up, any monies paid will be forfeited and Wedding Cakes by Design, LLC will keep the funds. If you are going to be late a simple phone call to us to let us know when you plan on arriving is helpful. If it works in our schedule that will be fine. If it doesn’t fit our schedule you will need to reschedule within the original 48 hours. The number to call is: (608) 432-2052.

FORCE MAJEURE CLAUSE

Neither party will be held liable to each other, nor deemed to have defaulted for inadequate performance to the extent caused by a condition that is beyond the party’s reasonable control. Such as, but not limited to:

Acts of God
Natural Disasters
Acts of War
Riots
Civil Unrest
Hostilities
Terrorist Threats or Actions
Bomb Threats or Bombings
Floods
Fire
Embargoes
Blockades
Marital Law
State of Emergency
Weather Issues That Prohibit Travel
Freeway or City Streets Stoppage
Unforeseen Transportation Problems Day of Delivery
Illnesses
Hospitalization
Accidents
Labor Conditions
Staff Walk Outs
Strikes
Any Industrial Disturbances
Internet\Cell Phone Disturbances
Governmental Actions
Any Ingredient or Supplies Stoppage or Slowdowns
Epidemic
Pandemic or Similar Influenza or Bacterial Infections That May Cause Local or Global Outbreaks or Serious Illnesses as Stated by the CDC
Shortage of Adequate Medical Supplies and Equipment
Shortage of Power or Transportation
Gas Shortages
Other Similar Events Beyond Reasonable Control of the Impacted Parties

Merchant Policies