Please contact us at (608) 432-2052 immediately should there be any issues with your cake.

Please do not post the problem\issue on social media before we have had a chance to find a solution. Please send us a picture of the problem right away. You can text us the picture to (608) 432-2052 or email it to [email protected]

Do not eat the cake but return it to us in the same condition we sent it to you if you desire some form of a refund. Eating the cake is not permitted as this shows you fed your guest the cake. We cannot and will not provide a refund of any kind for product eaten, whether partially or in whole. Do not place the cake in a trash bag, place it in a box large enough to hold the bottom tier.

We need to see what the issue is, and we ask you to bring it back to us in the Wisconsin Dells as we delivered it to you (put together). Cake not returned as it was given to you, or it is eaten will not receive any form of discount or refund, or a gift card. All refunds are given within fifteen (15) days, if approved. If the problem is from melting, there will be NO refund.

The cake should have remained in the refrigerator until serving. NO refunds will be given for cakes picked up and transferred by the customer or their assigned delivery person. This is because we do not know how the cake was treated during the transfer to your venue.

Wedding Cakes by Design, LLC is not liable for any damage including but not limited to, cake spoilage or icing melting or frosting falling off the cake which may occur from not being placed in the refrigerator immediately upon reaching the venue. This is due to the heat in the room or outside.